One copy of every project. It lives in Autotask.
ProjectSmith works directly on your Datto Autotask projects, tasks and time. A general project tool keeps its own copy, so Autotask is only as current as the integration or the person re-typing. With ProjectSmith there’s no second copy to reconcile.
Why MSPs pick ProjectSmith
Built for Autotask MSPs
Every screen works on the Autotask projects, tasks, roles and contracts you already have. Nothing to rebuild.
A card move is a status change
Board columns are your Autotask task statuses. Move a card and Autotask has the new status.
Time billed from one place
Approved time is created in Autotask against the project task, ready for your billing run. Nobody exports it.
Capacity that sees the service desk
Ticket time from Autotask is on the grid, so project bookings don’t land in hours the queue already uses.
Milestones and charges reach billing
Ready-to-bill milestones go on the Autotask contract. Approved extra costs become project charges.
Side by side
| Topic | ProjectSmith on Autotask | A general tool next to Autotask |
|---|---|---|
| Where projects live | In Autotask. ProjectSmith works on them and writes changes back. | In the tool, with Autotask kept in step by an integration or by hand |
| Board status | Your Autotask task statuses | The tool’s own statuses |
| Time for billing | Created in Autotask on approval | Moved to Autotask by integration or re-entry |
| Capacity | Project work plus Autotask ticket time | The work recorded in the tool |
| Built for | MSPs on Datto Autotask | Many kinds of team |
These pages compare ways of working on Autotask, not other vendors’ products.
When a general tool still fits
If much of your project work isn’t billed through Autotask, or marketing and finance need to work in the same tool, a general tool can still fit. ProjectSmith is for the delivery team that bills through Autotask.
Pay for the people who sign in
Member US$20 and Planner US$59 per user per month, minimum US$99/month (1 Planner + 2 Members). Anyone else from Autotask can still be planned, no seat needed.
See it on your own Autotask data
Connect Autotask, keep writes fenced to a test project, and judge ProjectSmith on your real projects and people.