1. Do not
When using ProjectSmith, do not:
- break the law, or infringe anyone’s rights, including privacy and intellectual property rights;
- try to access another customer’s data, another user’s account, or any part of the service you have not been given access to;
- probe, scan or test the security of the service without our written permission (see “Reporting a security issue” below);
- upload malware or anything designed to disrupt, damage or gain unauthorised access to a system;
- overload the service, or get around its rate limits or other technical limits;
- share a seat between people, or resell or provide the service to third parties without our agreement;
- connect an Autotask instance, or use Autotask credentials, that you are not authorised to use;
- copy, reverse engineer or decompile the service, except as the law allows, or use it to build a competing product;
- store content that is unlawful, harmful or that you do not have the right to store.
2. Reporting a security issue
If you find a security issue, email support@getprojectsmith.com with “Security” in the subject line, with what you found and how to reproduce it. Please give us a reasonable chance to fix it before telling anyone else, and do not access or change other customers’ data while investigating.
3. If the policy is breached
We may suspend the user or workspace involved, usually after telling the workspace Owner, or straight away if the breach puts the service or other customers at risk. Serious or repeated breaches may lead to termination under the Terms. We may report unlawful activity to the authorities.
4. Contact
Questions about this policy: privacy@getprojectsmith.com.