We ran MSPs on Autotask. We built the project tool we wanted.
ProjectSmith is project management for MSPs that run Datto Autotask, built by people who ran MSPs on it to make project work more efficient.
Running MSPs on Autotask, we had every record we needed in the PSA and few of the views. Plans lived on a whiteboard, capacity in a spreadsheet, timesheet sign-off in email.
That cost real money: engineers booked onto two projects in the same week, time on the wrong job found when the client queried the invoice, milestones billed a month late.
ProjectSmith fixes it on the Autotask data itself. It reads your projects, gives project managers and techs the tools to run them, and writes the results back.
Why we built it on top of Autotask, not beside it, is on the blog.
How we build it
- Autotask stays your system of record. We add planning and approval on top and write the results back.
- Every read and write ProjectSmith makes in Autotask is documented in the help centre.
- You pay for the people who sign in. Every Autotask resource is planned for, seat or no seat.
- Tenant isolation is tested on every change, and every change is written to an audit log.
The company
ProjectSmith is built, operated and sold by [legal entity name], Chicago, Illinois, USA. ProjectSmith is part of the same group of companies as DataIQ.
Get in touch
Email support@getprojectsmith.com, or see the contact page.
Try it on your own Autotask data
Connect Autotask, fence writes to a test project with the write-scope guard, and judge ProjectSmith on your real projects and people.