Current sub-processors
| Sub-processor | What for | What data | Where |
|---|---|---|---|
| Microsoft Azure (Microsoft Corporation) | Hosting: application, database, file storage, encryption keys, background jobs and networking | All workspace data | Australia East; encrypted backup copies in Australia Southeast |
| Microsoft Entra External ID (Microsoft Corporation) | Customer sign-in and multi-factor authentication | Name, email address and authentication data | Microsoft Entra directory |
| Microsoft 365 / Exchange Online (Microsoft Corporation) | The support mailbox: support emails are received there and read into ProjectSmith through Microsoft Graph | Support emails: sender name and email address, and the message content | Microsoft 365 data centres |
| Stripe | Subscription billing, card payments and invoices | Billing contact, company name, card details (ProjectSmith never sees the full card number), invoices | Stripe’s global infrastructure |
| SMTP2GO | Sending email from ProjectSmith: invitations, notifications, support replies, trial and billing emails | Recipient name and email address, and the email’s content | SMTP2GO’s infrastructure |
| Cloudflare | DNS for our domains, and proxying of web traffic | Network traffic in transit (IP addresses, request metadata) | Cloudflare’s global network |
| GitHub (Microsoft Corporation) | Source code hosting and build pipelines | Source code only; no customer data | GitHub’s infrastructure |
| Status page provider (to be confirmed) | Public status page at status.projectsmith.io | Email addresses of people who subscribe to status updates, if they choose to | To be confirmed |
Datto Autotask
Datto Autotask is not a sub-processor. It is your own system, under your own agreement with Kaseya; ProjectSmith connects to it on your instruction, with credentials you create and can revoke.
Changes
We will update this page, and give customers at least 30 days’ notice, before adding or replacing a sub-processor. To be told of changes by email, write to privacy@getprojectsmith.com with “Sub-processors” in the subject line.